Refund policy

EYES UP! Return & Refund Policy

Thank you for supporting EYES UP! by Last Call Initiative. Your purchase supports our distracted-driving prevention efforts and helps us put additional safety products into the community.

Founding Batch Pre-Orders

EYES UP Magnetic Phone Mounts sold as part of our Founding Batch are pre-order items. Because these products are purchased in advance of our initial bulk inventory order, fulfillment may take longer than a traditional in-stock purchase.

Pre-Order Cancellations

You may request cancellation of your pre-order for a full refund at any time before your order has been shipped. Once an order has shipped, our standard return policy below applies.

Returns

We accept returns within 30 days after delivery. Items must be unused, in their original condition, and include the original packaging. Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your EYES UP mount arrives damaged, defective, or you receive the wrong item, contact us at info@lastcallinitiative.org so we can make it right.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Founding Batch Delays

If we experience a significant delay in fulfilling the Founding Batch, customers will be notified using the email address provided with their order and will have the option to continue waiting or request a full refund for any unshipped order.

Questions about an order or this policy may be sent to info@lastcallinitiative.org.